Cancellation / Refund Policy
Last updated: August 2026
Personal & Professional Development Services
Empowered Compass services are based on reserved time, preparation, and a commitment to the development process. For this reason, payments for personal and professional development services are generally non-refundable, except where a refund is required by applicable law.
Cancellations and Rescheduling
If you need to cancel or change a scheduled session, please provide at least 48 hours’ notice. With at least 48 hours’ notice, your booking may be rescheduled to another available date or time rather than refunded. Cancellations made with less than 48 hours’ notice, missed appointments, or no-shows are generally not eligible for a refund or rescheduling, except where otherwise agreed or required by law.
Programs, Workshops, and Navigation Plans
Once a program, workshop, Navigation Plan, or other personal or professional development service has begun, payments are generally non-refundable. Where circumstances require a change, Empowered Compass may consider reasonable rescheduling or another practical arrangement where appropriate.
Business & Organizational Services
Business, organizational, workplace, training, consulting, workshop, and other contracted services may have different cancellation, rescheduling, deposit, and refund terms depending on the scope of the engagement. Any specific terms for these services will be outlined in the applicable proposal, agreement, contract, or booking arrangement before the work begins.
Exceptions
Nothing in this policy limits any cancellation or refund rights that may apply under applicable law.
Questions or Rescheduling
To request a cancellation or reschedule a booking, contact: jcazander@empowercompass.ca